Help centre
How can we help?
Search our help centre or browse the topics below. Every booking on Chillsbay comes with a verified vendor, instant confirmation and secure checkout.
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Bookings
Find, change or re-send a reservation. How instant confirmation works and where to find your tickets.
ExplorePayments
Paying in naira or dollars, accepted cards, receipts, and how secure checkout keeps your details safe.
ExploreCancellations & refunds
Free cancellation windows, how to cancel a booking, and when to expect your refund.
ExploreAccount
Sign in, reset your password, manage your profile and update your saved details.
ExploreVendors
What it means to be a verified vendor, and how to start selling your own experiences on Chillsbay.
ExploreGeneral FAQs
Everything else — how Chillsbay works, who it is for, and the answers to common questions.
ExploreStill need a hand?
Curation, not discounts — and a team that picks up. If you cannot find your answer, reach our concierge team and we will help you sort it out.